Conditions of Sale

These general conditions cover purchase of products, remotely over the internet via the website, belonging to Plaber S.r.l, with registered offices in Via Divisione Tridentina 10, 36061 Bassano del Grappa - Vicenza, Italy . Purchases shall be regulated by the provisions of Italian Legislative Decree no. 185 dtd 22.5.1999, whereas data protection shall be safeguarded by Italian Legislative Decree no. 196/03. Terms of sale for Ona brand are as follows:

Billing conditions

Companies requiring invoices must possess a VAT number and fill in all requested data fields.

Acceptance of conditions of sale

Conditions covered in the introduction are an integral and essential part of this contract. All contracts shall be concluded directly by means of customer consumer access to the Internet website corresponding to the address, where, the customer shall, in fact, be able to conclude the contract for purchase of the desired product by carefully following the indications and procedures laid down. These general conditions of sale must be examined "online" by the customer, before completion of the purchasing procedure. The forwarding of the order confirmation thus implies total understanding of these conditions and their integral acceptance.

Selling price and method of purchase

All selling prices of products shown and indicated within the website are inclusive of VAT and every other tax. The total cost of delivery to the customer's home address is the customer's own responsability. This cost shall in every case be brought to the customer's attention before confirmation of purchase. The purchase contract is completed by means of its correct compilation and consent to purchase manifested via acceptance given "online". The customer can pay for goods ordered using the payment method indicated "online" at the act of purchase.


Plaber S.r.l. accepts no responsibility for disservices ascribable to force majeure such as accidents, explosions, fires, strikes and or industrial actions, earthquakes, floods and/or other similar events that would impede, wholly or partially, despatch in the times agreed under the contract. Plaber S.r.l. is not responsible for any fraudulent use and unlawful use by third parties, of credit cards, cheques and other means of payment of purchased products, in the act of payment of products purchased. Plaber S.r.l., in fact, is at no time during the purchasing procedure able to see the credit card number of the purchaser, which is transmitted directly to the banking service handler via a secure connection.

Methods of payment

Method of payment currently accepted for the purchases of products in the catalogues is as follows.


We accept the most commonly used credit cards, as well as pre-paid and top-up credit cards, issued by Italian banking institutions: VISA, MASTERCARD, POSTEPAY, PAYPAL.
Before being processed, all orders are subjected to authentication checks by the relevant credit card issuers themselves in order to safeguard the customer. With this form of payment, once this procedure has been completed, you will have generated a purchase proposal which shall be confirmed by electronic mail, with assignation of a specific "order number" and which must be used in all further communication with If no problems arise, your order shall be automatically confirmed and delivered within the next 2 working days, with delivery of the goods entrusted to the courier according to the expected methods.

Delivery and returns

Shipments to Italy

We entrust our deliveries to UPS Express Courier.

Delivery costs
Cost of delivery is € 13.00 including VAT and does not vary according to the order total, weight and volume of packaging.

Delivery time
Delivery is expected within 24 hours if the order is placed before 12.00 pm of the previous day with the exception of holidays and weekends.

Delivery tracking
Shipping status can be constantly monitored by consulting the internet website or calling 02 30303039.

Receipt of goods
On delivery of the order, you are invited to check:

Shipments to Europe and other territories:

Our shipments are entrusted to the carrier UPS.


Shipment is free for orders in excess of € 350.00

Delivery dates:
For orders received prior to 12.00 p.m. (GMT+1), delivery of the merchandise is guaranteed within 2-5 working days (excluding holidays and weekends). The company declines any liability for delays caused by force majeure, by errors in communication of the delivery address, or by failure of the customer to be in attendance when the merchandise is delivered.

Information on shipment:
When preparing your order, an e-mail notification will be sent including the shipment tracking number that allows you to monitor the status of your shipment.

Receipt of merchandise:
At the moment of receiving the merchandise, customers are asked kindly to verify:

Damage or missing material must be reported straight away to UPS and notified to our company Plaber S.r.l at the following e-mail address:

Product warranty

Plaber S.r.l., owner of the website, markets and sells high quality products. These goods are covered by 1-year international warranty. The warranty comes into effect from the day of purchase of the goods. Plaber S.r.l. must be informed of any non-conformity of products purchased on-line (including non-conformity of a product as a result of damages occurred during transport) within 2 (two) months of discovery (terms established by the Consumer Code); please do so by e-mailing Plaber S.r.l. will contact the Customer to arrange the pick-up of the non-compliant product, at no expense to the customer, and will restore the conformity of the product by repairing/replacing it.

Right to return/refund

According to the provisions of Art. 64 of Italian Legislative Decree no. 205/06 the Customer can exercise his/her right to refund/return within 10 days of receipt of the Product.
If the consumer has exercised the right to refund/return, he/she must submit the returns request according to the provisions of Art. 67 of Italian Legislative Decree by sending his/her communication to the address within no more than 10 working days from the date of delivery of the goods. Not satisfied? You are free to return your purchase whatever the reason!
Goods ordered on our website can be returned for any reason whatsoever.
Here's what you do:

Free return service

You don't even have to worry about the cost of returning goods because Plaber S.r.l. will take care of the entire cost.

Method of refund/return

The right to refund/return is nevertheless subject to the following conditions.
Goods purchased must be intact and returned in the original packaging, complete in all parts (including packaging and any documentation and accessories such as instructions, inner parts, etc); in order to limit damage to the original packaging, we recommend that, wherever possible, the package is placed inside a second box; in any case, please avoid attaching labels or adhesive tape directly onto the original product packaging.

Returning Products

Once these conditions have been met, we will reimburse the customer with the entire amount already paid for the product within 14 days of receipt of returned goods, re-crediting the amount charged to the Credit Card.

Forfeiture of the right to refund/return

The right to refund/return is totally forfeit in the event of failure to fulfill the essential condition of the goods remaining intact (damaged contents), in the cases where Plaber Srl ascertains: